People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how they are affecting people - say what the company should do to help.
Sample Response
Dear Sir or Madam,Dear Sir / Madam I am writing to complain about the unreliablepoor internet service provided by your company. The internet connection has been down in the whole area since Monday 24th May, that is 5 days. I have called more than ten timesI called more than ten times and your technical support staffteam repeatedly but unsuccessfully promisedvainly promised to solve the problem. I am an online Arabic tutoronline tutor of Arabic and I teach students around the worldprovide my services to many students around the world. Because of your service outagefaulty service, I had to cancel all my sessionsall my sessions were cancelled. Moreover, I had to make long-distance calls to apologize to the students, which caused considerable difficulty and embarrassment.embarrassment.. Furthermore, many of my neighbours work from home and with no internet connection their work and credability were greatly affected. I would therefore like you to send a team of technicians to resolve this issue. If you are unableIf you unable to do so within two days, I am afraidthen I am afraid many of us may switchwe will all switch to another internet service provider. I look forward to your prompt responseI look forward to hearing from you soon. Yours faithfully, [Your name]Yours sincerely,
Why this response received Band 7.0
The letter is direct, appropriately formal, and convincingly develops the outage, its effects on the writer and neighbours, and the action expected from the provider. Its main limitation is presentation and language polish, particularly the single-block organisation and several conspicuous grammatical or punctuation slips; clearer paragraphing and a final accuracy check would make the complaint more authoritative.
IELTS Writing Criteria Scores
Task Achievement
The complaint clearly fulfils its purpose, develops every bullet point with specific consequences, and requests a practical remedy in a suitably firm tone.
Add the writer's name after the closing and slightly refine the deadline statement to complete the professional presentation.
Coherence and Cohesion
The information progresses clearly from the outage to its consequences and the requested response, with effective though somewhat conspicuous linking.
Divide the letter into short functional paragraphs and avoid relying on successive additive linkers.
Lexical Resource
A good range of specific vocabulary communicates the complaint and its consequences precisely, with only occasional spelling or collocation problems.
Replace awkward wording such as vainly promised and correct credibility to improve naturalness and accuracy.
Grammatical Range and Accuracy
Varied sentence structures are generally well controlled and meaning is consistently clear, despite a few noticeable omissions and punctuation errors.
Proofread for missing verbs and sentence punctuation, particularly in If you are unable and around the salutation and date explanation.
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IELTS General Training Writing Task 1
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter:
- describe the problems
- explain how they are affecting people
- say what the company should do to help.
Your response
Write the task yourself, then compare your choices with the annotated response.