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IELTS General Training Writing Task 1 Questions: Customer service – Formal letters

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Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take

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Read 2 sample answers (Band 6–6.5)
Formal LetterTask 1

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter: - say why you are writing and how you feel - explain what happened - tell them what you would like them to do.

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Formal LetterTask 1

You recently bought a piece of equipment for your kitchen, but it did not work properly. Write a letter to the shop manager. In your letter: - give details about the equipment you bought - explain what the problem is - say what you would like the shop to do

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Read 1 sample answer (Band 9)
Formal LetterTask 1

You recently bought a camera while traveling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: - give details of the camera and where you bought it - explain what has happened - say what you want him/her to do about it,

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Read 1 sample answer (Band 6.5)
Formal LetterTask 1

You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter: - Describe what you purchased, - Explain why you are not happy with the purchase, - Tell them what you would like them to do about the situation.

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Read 1 sample answer (Band 5.5)
Formal LetterTask 1

You recently took a flight with an airline, but your baggage was lost during the journey, causing significant inconvenience. Write a letter of complaint to the customer service department of the airline. In your letter: - Describe the details of your flight and the lost baggage. - Explain how the loss of your baggage has affected you. - Request assistance in locating and delivering your baggage, as well as compensation for any necessary purchases made due to its absence.

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Read 1 sample answer (Band 8)
Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 8 sample answers (Band 7–8)
Formal LetterTask 1

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how it is affecting people - say what the company should do to help

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Read 2 sample answers (Band 7.5)
Formal LetterTask 1

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. Dear ______________ ,

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Formal LetterTask 1

You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take

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Read 4 sample answers (Band 6.5–7)