- Task Achievement
- Band 6.0
- Coherence and Cohesion
- Band 6.0
- Lexical Resource
- Band 5.5
- Grammatical Range and Accuracy
- Band 5.5
The graphs provide data on the ratio of objections received by the Bank of America divided into 6 categories (Public, Insurance companies, Media, Government agencies, Out of State, and Bank employees) and the time spent to process those complaints from the beginning to the final act.