You have bought a new mobile phone, and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago, but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take
Sample Response
Dear Sir or Madam,
I am writingwriting this letter to express my dissatisfaction with a recent purchase I made atin your store, located onat Whales Road.
I am Shivani Gupta, a frequent visitor to your shop. Three weeks ago, I bought an iPhone 11 with 128 GB of storagewith 128 GB during the summer sale, which turned out to be defective.
The phone seemed to be working fine for a few daysworking fine for few days, and then to my horror, it switched off by itselfautomatically switched off within a week of purchase. All my efforts to restart it were unsuccessfulwent in vain. The problem did not stop theredoes not stop here. When I spoke with after-sales service, I have been assured about the repair within few days. RegrettablyHowever, regrettably, since that day, I have received no proper responsesince that day, there is no proper response to my repeatedcountless calls to the store.
Having paid a lot of money for this product, I findfound this extremely frustrating. I would request you look into this matter as a priorityon priority and arrange a replacement within the next five5 days. If this cannot be addressed, I feel I am entitled to a full refundentitled to get a full refund.
I anticipate a prompt replya prompt reply from your side.
Yours faithfully, Shivani GuptaYours faithfully,
Why this response received Band 7.0
The letter is clear, appropriately formal, and well focused on the defective phone, the lack of follow-up, and the requested replacement or refund. The main limitation is a pattern of small grammar and collocation errors that makes several otherwise strong sentences sound less natural; the highest priority is to improve tense consistency and article use while replacing phrases such as 'on priority' with idiomatic formal wording.
IELTS Writing Criteria Scores
Task Achievement
The response fulfils the communicative purpose, introduces the writer, explains the failure and service problem, and requests a clear remedy in a suitable formal tone.
Make the service timeline slightly more explicit by stating that the representative was contacted a week ago and that the promised repair remains outstanding.
Coherence and Cohesion
The letter progresses logically through purpose, purchase details, the unresolved problem, and the requested solution, with clear paragraphing and generally effective linking.
Reduce slightly mechanical transitions such as 'The problem does not stop here' and connect the repair history more smoothly.
Lexical Resource
Vocabulary is varied and generally precise for a formal complaint, although a few phrases such as 'on priority' and 'reply from your side' are not fully natural.
Refine formal collocations by using expressions such as 'as a priority' and 'I look forward to your prompt reply.'
Grammatical Range and Accuracy
The response shows a good range of simple and complex structures, but recurring article and tense errors prevent consistently accurate control.
Correct repeated forms such as 'for a few days' and maintain past tense in the account, for example 'I was assured.'
Write this task while it is fresh
Try the same task now. It helps you remember the feedback and write better next time.
IELTS General Training Writing Task 1
You have bought a new mobile phone, and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago, but it has still not been repaired. Write a letter to the company. In your letter:
- Introduce yourself
- Explain the situation
- Say what action you would like the company to take
Your response
Write the task yourself, then compare your choices with the annotated response.